Deeper Insight of the XGN Support Team!

Article By: XGN Jallenxo

It happens to everyone, we spend more time pondering the answers to the questions we ask ourselves daily, than we do actually trying to find the answers; whether it’s looking through the forums or asking a higher rank for the answer, but your pondering sessions are about to come to an end! Today I was able to sit down with the Head of the Support Team – XGN Breezy VII and ask her a few questions about all the hard work the team does as a whole, along with digging a little deeper into what is to come, especially with all the questions they get asked through their way through their Twitter page – @XGNSupport – or by submitting a ticket at xgn.gg/support/.

XGN Jallenxo

“What exactly is the Support Team responsible for?”

XGN Breezy VII

“The Support Team is responsible for answering Direct Messages that come through our Twitter page, tweeting out fun facts about the Community or frequently asked questions members may have about XGN, checking up on our Department section on the forums to see if there’s any questions there, and also checking up on our Support Ticket site where members and non members can submit a question as well.”

 

XGN Jallenxo

“Do you have any new projects that the team is working on?”

 

XGN Breezy VII

“We are currently going to be coming up with some new fun facts and frequently asked questions lists to post for the Community.”

 

XGN Jallenxo

“What are common problems you all work on?”

 

XGN Breezy VII

“The Team does an excellent job doing their duties. They don’t have any problems at the moment!”

 

XGN Jallenxo

“Who is on the Support Team?”

 

XGN Breezy VII

“Myself (XGN Breezy VII), SavageNoobXGN, and XGN Huskey are currently on Staff.”

 

XGN Jallenxo

“What do you all see for the future of the Support Team?”

 

XGN Breezy VII

“We’d like to grow our followers list on the Support Twitter so we can spread fun facts and information to a much larger audience.”

 

XGN Jallenxo

“Is the Support Team ever looking for new applicants?”

 

XGN Breezy VII

“Yes. An announcement will usually be made on the forums and/or Discord when we are looking for new members to join. It just depends on how frequent we get asked questions and how much Staff is needed to delegate duties across the team.”

 

XGN Jallenxo

“Is anyone and everyone allowed to ask any questions they have or does rank fall into play?”

 

XGN Breezy VII

“Rank does not matter. If someone would like to ask a question, whether they be a member or non member we encourage them to do so! We’re here to help in anyway we can!”

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